Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with AquaPaws! We want to make sure your order arrives safely and on time. Please read our shipping policy below for everything you need to know.
Processing Time
All orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays will begin processing the following business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
Standard Shipping (United States): 7–15 business days
Expedited Shipping (United States): 3–7 business days
International Shipping: 14–30 business days depending on destination
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or other factors outside of our control.
Shipping Rates
Standard Shipping: Free on all US orders over $25. A flat rate of $3.99 applies to orders under $25.
Expedited Shipping: Calculated at checkout based on order weight and destination.
International Orders: Shipping rates are calculated at checkout.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this to monitor your delivery status at any time. Please allow 24–48 hours for tracking information to update after your shipping confirmation email is received.
Customs & Import Duties
For international orders, customs fees, import duties, and taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. AquaPaws is not responsible for delays caused by customs processing.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please first check your tracking information. If your package appears lost or you have not received it within 30 days of your order date, please contact us at Aquapawsdirect@gmail.com and we will do our best to resolve the issue promptly.
Incorrect Address
Please double-check your shipping address before completing your order. AquaPaws is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us immediately at Aquapawsdirect@gmail.com and we will do our best to make corrections before the order ships.
If you have any questions about your order or our shipping policy, don't hesitate to reach out. We're always happy to help.
Email: Aquapawsdirect@gmail.com